Refund policy

Returns & Refunds

We want you to feel confident ordering from us, which is why we offer a 30-day money back guarantee. If you’d like to return something, it just needs to be in a resaleable condition — so please keep bottles unopened and in good shape. Please note: Return shipping costs are the responsibility of the customer when returning wine simply because you don’t like it.

If any wine arrives faulty, we’ll happily replace or refund it (whichever works best, and at our discretion). This is all backed by the Consumer Guarantees Act 1993.

Once an order is placed, we aren’t able to make changes to it — so please double-check your details before confirming.

If you do change your mind, that’s ok — just get in touch with us straight away, and we’ll see what we can do.

We only ship within New Zealand, so you can trust your wine isn’t going on a world tour before reaching you.

If your delivery has missing items or arrives damaged, let us know within three days of receiving it so we can happily put things right quickly.

Delivery is considered complete once the order arrives at the address you’ve specified. If anything changes with delivery arrangements after that point, we can’t promise miracles — but we’ll do our best to assist.

There must be someone 18 years or older available to sign for the delivery, as we cannot leave alcohol unattended.